Privacy notice
Last updated [date]
What personal data Integration Resolved collects through this website and in running our business, why we use it, and the rights you have.
Who we are
Integration Resolved Ltd is the controller of your personal data. We are registered in England and Wales under company number [number], with our registered office at [address]. Our ICO registration number is [number]. For any privacy question, email enquiries
What we collect
- When you contact us or book a review: your name, work email, company, job title, phone number if you give it, and your message.
- When you work with us: business contact details of the people we deal with at your organisation, and records of our correspondence, meetings and invoices.
- When you use this website: aggregate information about how the site is used, such as pages visited and the type of device. This does not identify you; see the cookie notice.
We don't ask for sensitive information such as health or financial details. Please don't include it in messages to us.
How we use it, and our lawful basis
| Purpose | Data used | Lawful basis |
|---|---|---|
| Replying to enquiries and booking reviews | Contact details, message | Steps before entering a contract; legitimate interests in responding to business enquiries |
| Delivering our services and managing the client relationship | Business contact details, correspondence, invoices | Performance of a contract; legitimate interests |
| Sending occasional updates, such as new field notes | Name, work email | Legitimate interests, or consent where the law requires it; every email has an unsubscribe link |
| Improving the website | Aggregate usage statistics | Legitimate interests |
| Meeting legal, tax and accounting duties | Invoices, contracts, correspondence | Legal obligation |
We don't make decisions about you using solely automated processing.
Data we handle for our clients
When we build or run integrations, we may process personal data held in a client's systems. In that work the client is the controller and we act on its instructions under a written data processing agreement. The client's own privacy notice explains how that data is used.
Who we share it with
We never sell personal data. We share it only with:
- service providers who act for us, such as our website host, email, CRM, booking and analytics providers: [list them];
- professional advisers, such as our accountants, lawyers and insurers;
- regulators, courts or law enforcement where the law requires it.
International transfers
[If none: We store and process personal data in the UK.] [If some providers are outside the UK: Some of our providers store data outside the UK. Where they do, we rely on UK adequacy regulations or use the UK International Data Transfer Agreement or Addendum to protect it.]
How long we keep it
- Enquiries that don't lead to work: [24 months] from our last contact.
- Client records, contracts and invoices: six years after the engagement ends, to meet tax and legal requirements.
- Marketing contacts: until you unsubscribe, after which we keep only enough to make sure we don't email you again.
Your rights
You can ask us to give you a copy of your data, correct it, delete it, restrict how we use it, or transfer it to someone else. You can object to our use of your data at any time, and you have an absolute right to stop marketing emails. Email enquiries
Complaints
If you're unhappy with how we've handled your data, please tell us first at enquiries
Changes to this notice
We'll update this notice when our practices change and show the date at the top.